Overview You want to know the termination or destination number of your inbound number connected to one of Nucleus' services. Or, you want to change the termination number of your IVR service or diver...
Overview You can automatically send a report via email that provides information about the number of abandoned calls and the average wait and call duration for each of the queues that you maintain in ...
Overview You can create email groups in Nucleus to send notifications or reports to multiple email addresses at the same time. This article describes the process to accomplish this in the Nucleus port...
Overview You can get details about calls received from specific numbers or specific caller IDs to your IVR system by reviewing the call logs of the Nucleus platform. This article describes the steps t...
Overview Introduction messages are messages played to the caller before connecting them to an agent within your IVR service. This article describes the steps to set or modify the Introduction Message ...
Overview You are trying to access the Call Recording Management page in the Nucleus portal but the error Unauthorised Access. You do not have the correct permissions to see this area, please contact y...
Overview You want information about the call outcome with code 23 that is displayed in the bResult column of the Call Detail Records available in the Nucleus platform. Information You may encounter t...
Overview You want to configure the queueing service to ensure callers are held for a specific number of minutes in the queue and then sent to voicemail or an alternate destination number in the event ...
Overview You want to see the call flow of the IVR phone system you have set up using the Virtual Receptionist service in the Nucleus platform. This, in order to visualize the caller's customer journey...
Overview You want to ensure that an agent configured as one of the destinations of the One 2 Many service only receives calls after the other agents/destinations cannot be reached. Prerequisites Acces...