Overview When wanting to upload recordings used for answering and voicemail recordings, you may find that the process for uploading these files has changed. This article provides information as to wh...
Overview You may experience that you or your users are missing calls and ask why they are not receiving missed call alerts for their IVR or number. This article details the process of setting the mis...
Overview You can change the service type associated with the incoming number of your IVR service. This article details the steps to accomplish this in the Nucleus portal. Prerequisites Access to the N...
Overview The One 2 Many service directs inbound calls from a single number to several numbers, where callers wait in a virtual line until the call can be delivered to either single or multiple destina...
Overview The One 2 One service directs inbound calls from a single number to another single number, where callers wait in a virtual line until the call can be delivered to the new single destination. ...
Overview The Virtual Receptionist service directs inbound calls from a single number to a recorded message, where callers select the option they would like to reach their desired destination. This art...
Overview The Voice 2 Email service directs inbound calls from a single number to a message prompt, where callers can leave a voicemail message. This article provides the steps to configure the Voice ...
Overview You want to find and download detailed call logs or call records of your IVR system. This article describes the steps to acquire these records from the Nucleus portal. Prerequisites Access to...
Overview The Queueing service in the Nucleus can route calls in a variety of different ways. Customers may report that calls are not being routed in a way that is acceptable to them. For example, th...
Overview A number's label or description in the Nucleus platform can provide information about the service assigned to the number and more details about its configuration. This article describes the t...