Overview You may find it appears you are receiving missed call alerts and are not aware of any missed calls in your system. This article provides instructions for verifying the notifications you are ...
Overview You may want to create a report that shows the calls that come into your queue service. This article provides instructions for creating and reading this report. Prerequisites Access to t...
Overview You may want to set up automated reports from the Nucleus portal about your IVR system. This article provides information for setting these automated reports up. Prerequisites Access to ...
Overview You may want to set up a disaster recovery service on your Nucleus IVR or since the portal was updated to version 2, you may not be able to locate the disaster recovery feature. This article...
Overview Learn how to remove the recorded message (referred to as an introduction or announcement) that is played before an inbound call is transferred to a queue. Solution Log into the Nucleus portal...
Overview Incoming nuisance calls to an IVR service number can be blocked in the Nucleus portal. This article describes the steps to accomplish this. Prerequisites Access to the Nucleus portal. Access ...
Overview You may have a question about which version of the SMS application and SMS reporting you are using in the Nucleus Portal. This article provides information about the Version of SMS applicati...
Overview You can update the routing configuration of your IVR service by modifying its destination number(s), also referred to as TAD or termination number. This article describes the steps to accompl...
Overview You may find that one of your employees is receiving calls from a queue group that they should no longer be receiving and their destination number needs to be removed from a queue. This artic...
Overview This article provides information about the Call Recording feature in the Nucleus portal and how to access it. Information The Call Recording feature in the Nucleus platform allows users to s...