Overview You can change the Originator, also known as the Sender ID, for SMS messages sent from an account in the Nucleus portal by using your Reseller account. Note: The Originator control on the SMS...
Contents Overview Solution Validation Frequently Asked Questions Overview If voicemail-to-email and/or missed-call alert emails are not arriving for inbound numbers configured in the Nucleus/BCH porta...
Contents Overview Solution Verification Frequently Asked Questions Overview Some card payment attempts can fail on specific sales/payment-line merchant accounts while the same payment types succeed wh...
Contents Overview Solution (Grant Transaction Reports Permission) Frequently Asked Questions Overview In the Nucleus portal, the Transaction Reports menu option may be missing under Card Payment Proce...
Overview Users may report that they “don’t have access to Call Care 2 Portal anymore” when attempting to sign in. When no specific on-screen error is available, the most common cause is that the user ...
Overview Receiving an invoice after you have canceled your CallStream account or services does not always mean that the cancellation was unsuccessful. There are several possible reasons, and CallStrea...
Contents Overview Solution Verification If the Activation Email Can’t Be Found Frequently Asked Questions Overview This article explains how to use a single extension on both an office desk phone (har...
Overview You may see conflicting beneficiary/bank details when comparing an older CallStream invoice (issued under a previous contracting entity) with the currently published CallStream bank details. ...
Contents Overview Solution Data to Collect for Escalation Validation What This Is / Is Not Frequently Asked Questions Overview On some inbound calls to the PCI/Virtual Terminal flow, callers entering ...
Overview If a desk phone works with a short, known-good cable but does not power on when using longer/aftermarket extension leads (even though the connectors “physically fit”), the most common cause i...