Changing the SMS Originator in Nucleus

Overview

You can change the Originator, also known as the Sender ID, for SMS messages sent from an account in the Nucleus portal by using your Reseller account.

Note: The Originator control on the SMS Broadcast page may appear greyed out. This is not the control used to change the Sender ID. Use Management & Reports > Account Management (SMS) and update Message Originator for the relevant account instead.

Change the SMS Originator

1. Log in to the Nucleus portal using your Reseller account.
2. Go to Management & Reports > Account Management (SMS).
3. Find the account whose SMS Originator you want to change.
4. Select the blue gear button to the right of that account.
5. Find Message Originator.
6. Select Update to the right of Message Originator.
7. Enter the Originator value you want to use and save the change.

Verify the change

1. Return to the account's SMS settings and confirm that the Message Originator displays the value you saved.
2. Send a test SMS to a controlled number.
3. Confirm that the sender shown on the received message matches the Originator you configured.

Frequently Asked Questions

Which account do I need to use?

Log in using your Reseller account in the Nucleus portal.

The Originator control on the SMS Broadcast page is greyed out. How do I change the Sender ID?

The greyed-out control on the SMS Broadcast page is not the control used for this change. Go to Management & Reports > Account Management (SMS), select the blue gear button for the relevant account, then select Update next to Message Originator.

How can I confirm that the new Originator is being used?

Send a test SMS to a controlled number and check the sender displayed on the received message.