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  1. CallStream Support
  2. Nucleus IVR
  3. Inbound Call Management

Inbound Call Management

  • Ensuring Agent Receives Call Only if Other Agents Are Unavailable
  • Visualizing Callers' Journey in IVR System
  • Holding Callers on Queue and then Sending Them to Voicemail
  • Calls Showing Other Progress Tone Outcome
  • Unable to Access Call Recording Management Page
  • Setting Up Introduction Message for RNP Service
  • Finding Call Records for a Specific Caller ID
  • Creating Email Groups in Nucleus
  • Generating Automated Report for Queue Service
  • Finding and Updating the Destination Number in the Nucleus Portal
  • Accessing Call Recordings in Nucleus
  • Removing a User or Destination Number From a Queue Group
  • Updating Destination Number in IVR Service
  • SMS v2 Apps and SMS v2 Reporting Upgradation
  • Barring Callers in Nucleus IVR
  • Removing the introduction message before transferring call to a queue
  • Locating the Disaster Recovery Feature in the Nucleus Virtual Receptionist
  • Configuring Automated Reports From Nucleus
  • Creating a Report for Your Queue Service
  • Receiving Missed Call Alerts From Nucleus
  • Updating Number's Label
  • Queue Service Not Routing Longest Waiting Calls
  • Getting Call Records in Nucleus
  • Configuring a Voice 2 Email Service
  • Configuring a Virtual Receptionist Service
  • Configuring a One 2 One Service
  • Configuring a One 2 Many Service
  • Changing the Service Type in the Nucleus Portal
  • Setting Missed Call Alerts In the Nucleus IVR
  • Uploading Recording Files to the Nucleus Platform
CallStream Support