Inbound Call Management
- Ensuring Agent Receives Call Only if Other Agents Are Unavailable
- Visualizing Callers' Journey in IVR System
- Holding Callers on Queue and then Sending Them to Voicemail
- Calls Showing Other Progress Tone Outcome
- Unable to Access Call Recording Management Page
- Setting Up Introduction Message for RNP Service
- Finding Call Records for a Specific Caller ID
- Creating Email Groups in Nucleus
- Generating Automated Report for Queue Service
- Finding and Updating the Destination Number in the Nucleus Portal
- Accessing Call Recordings in Nucleus
- Removing a User or Destination Number From a Queue Group
- Updating Destination Number in IVR Service
- SMS v2 Apps and SMS v2 Reporting Upgradation
- Barring Callers in Nucleus IVR
- Removing the introduction message before transferring call to a queue
- Locating the Disaster Recovery Feature in the Nucleus Virtual Receptionist
- Configuring Automated Reports From Nucleus
- Creating a Report for Your Queue Service
- Receiving Missed Call Alerts From Nucleus
- Updating Number's Label
- Queue Service Not Routing Longest Waiting Calls
- Getting Call Records in Nucleus
- Configuring a Voice 2 Email Service
- Configuring a Virtual Receptionist Service
- Configuring a One 2 One Service
- Configuring a One 2 Many Service
- Changing the Service Type in the Nucleus Portal
- Setting Missed Call Alerts In the Nucleus IVR
- Uploading Recording Files to the Nucleus Platform