WHC3 Hosted PBX & SIP Trunking

Auto Attendants

• Modifying Auto Attendant Time Schedule

Call Settings

• Blocking Unwanted Callers
• Enabling Call Forwarding in the Business Portal

Contacts

• Importing External Contacts in Bulk
• Including Group Contacts in Phone Directory
• Adding External Contact to Directory
• Updating External Contact in Directory

Account and User Management

• Adding or Removing Access to Another User's Call Recordings in WHC
• Assigning a New IP Phone to an Extension
• Finding Employee's Direct Line
• Resetting Call Recorder Site Password
• Deactivating User Extension
• Adding Alternate Number to User Extension

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Reports and Analytics

• What are the Types displayed on the List Calls By Date report?
• iCallSuite User Guide
• Error Page is Displayed in iCS When Accesing Report
• ICS Reports are Returning Blank
• ACD Wallboard is not Being Updated
• Talk Time of iCallSuite is not Matching Call Recorder Call Duration

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SIP Trunks

• Experiencing SIP Trunk Issues

Cisco Webex Application (Previously: Office UC)

• Inbound Calls Not Coming Through
• Resetting Cisco Webex Password From Business Portal
• Calls Bouncing When Using Cisco Webex Mobile App