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  1. CallStream Support
  2. Nucleus IVR

Nucleus IVR

Reporting

  • The Meaning of the %Other Column in Nucleus Reports

Account and User Management

  • Deleting Legacy Accounts
  • Unable to Log Into the Nucleus Portal
  • Creating a User
  • Creating a Child Account

Faxing

  • Fax 2 Email Service is not Delivering Faxes to Email Address

Inbound Call Management

  • Ensuring Agent Receives Call Only if Other Agents Are Unavailable
  • Visualizing Callers' Journey in IVR System
  • Holding Callers on Queue and then Sending Them to Voicemail
  • Calls Showing Other Progress Tone Outcome
  • Unable to Access Call Recording Management Page
  • Setting Up Introduction Message for RNP Service
See all 30 articles

Payment PCI DSS IVR

  • Updating the Audio Recording on a PCI IVR Audio Slot
  • Updating a PCI User
  • Using Mobile Phone in Fusion Call
  • Local Phone System's Welcome Message is Getting Cut Off
  • Setting Introduction Message for PCI Service
  • Uploading Service Audios for CPP
See all 26 articles
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