Nucleus IVR

Reporting

• The Meaning of the %Other Column in Nucleus Reports

Account and User Management

• Deleting Legacy Accounts
• Unable to Log Into the Nucleus Portal
• Creating a User
• Creating a Child Account

Faxing

• Fax 2 Email Service is not Delivering Faxes to Email Address

Inbound Call Management

• Ensuring Agent Receives Call Only if Other Agents Are Unavailable
• Visualizing Callers' Journey in IVR System
• Holding Callers on Queue and then Sending Them to Voicemail
• Calls Showing Other Progress Tone Outcome
• Unable to Access Call Recording Management Page
• Setting Up Introduction Message for RNP Service

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Payment PCI DSS IVR

• Updating the Audio Recording on a PCI IVR Audio Slot
• Updating a PCI User
• Using Mobile Phone in Fusion Call
• Local Phone System's Welcome Message is Getting Cut Off
• Setting Introduction Message for PCI Service
• Uploading Service Audios for CPP

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