Overview

You want information about the "Other" call result that is displayed in the Call Detail Records (CDR) acquired in the Number Manager platform. 

Information

You may encounter the Call Result "Other" when reviewing the Call Records of your IVR system acquired from the Number Manager portal. This call outcome indicates the call could not connect to the destination. This can be caused by issues with the destination's carrier network. However, if you have confirmed your destination is valid and in good working order (i.e calls to that number from a different phone system, landline, or mobile are connected successfully), you need to report the issue to CallStream. Create a support ticket describing the issue you are experiencing and attaching a copy of the call records with the Other call result.

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Once it has been confirmed that the destination number is valid and in good working order, report the issue to Invosys. Share the information provided by the carrier to the customer via the Zendesk ticket.</supportagent>