Overview

If you are experiencing issues with your SIP Trunks provided by CallStream including being unable to make or receive calls or experiencing poor call quality, you should perform some basic checks before reporting the issue to CallStream. This article describes the process to perform these checks.

Solution

1. Check your data connection.
   SIP trunks depend on good data connectivity at the site.  If your internet network is failing, all SIP trunks connected to this network will experience issues. Refer to Experiencing Issues With Your Internet Connection for information about testing your data connection.  If you find that the issue is your data connection and your internet provider is CallStream, contact CallStream support to request assistance. 
2. Power cycle your telephone equipment and ADSL router.
   Turning on and off your phone equipment and router simultaneously to solve stun server software issues. 

Testing

If your SIP trunk is still failing after performing the steps in the Solution section, contact CallStream Support to report the issue. In your request, include at least 3 examples of failed calls indicating the date and time of the call. 

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Refer to Reporting SIP Trunk Faults for information about reporting SIP Trunk issues to the provider.

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