Overview

This article provides information about an issue users may encounter, where the call duration acquired from the iCallSuite application and the Call Recorder site for the same specific call do not match. 

Information

CallStream offers add-ons that can provide useful information about the calls that take place within your hosted phone system, including the Voice Recording application and the Call Analytics​ application. Both of these can be used, for example, to find the total talk time of a specific call. 

Note: Refer to Finding Call Duration in Call Recorder Site and Finding Call's Total Talk Time in iCallSuite for more details. 

Users may rarely encounter an issue where the values for call duration displayed in each of the applications do not match. This is usually a reporting error, which means that the actual call duration of a specific call is usually the one displayed on the Call Recorder site. If you encounter this issue, please reach out to CallStream support and provide the following details so the issue can be replicated and investigated on our side:

• Date and time of the call.
• From and to numbers.

<supportagent>Create a ticket with Wavenet support to report the issue. Once the provider investigates the issue and provides a solution, the customer can be informed.
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