To send a scheduled report to more/less people, the scheduled task can be edited to modify the recipient email addresses. This article describes the process to accomplish this in the iCallSuite application.
<supportagent>Note: CallStream agents do not have agent credentials for this application. For agents to access it and perform all requested changes and investigative works, the customer must share their credentials. </supportagent>
- Log in to the iCallSuite application.
- Navigate to Configuration > Tasks and Actions > Scheduled Tasks.
- Click the Edit option for the correct task.
- Include or remove required numbers in the Email cc field.
- Click on Save.
Once the changes have been saved, the email addresses entered in the Email cc field will receive the scheduled report at the specified time.