Overview

Learn how to remove the recorded message (referred to as an introduction or announcement) that is played before an inbound call is transferred to a queue.

Solution

1. Log into the Nucleus portal.
2. In case you need to confirm the number, go to "Management & Reports" > "Number Management" and search for the inbound number.
3. Go to Call handling > RNP: Queue Manager.
4. Choose the "Numbers" section on the submenu bar.
5. Locate the inbound number and click the corresponding "Configure" button.
6. On the "Edit Service" form, update the "Introduction" setting to "Not Configured".
7. Confirm the changes.

Testing

1. Make a call to the inbound number.
2. The call should be transferred to the queue without reproducing any recorded message.