You may find calls failing on your inbound numbers. This may be seen as calls not being routed, call faults, or other descriptions that mean the call fails to connect. This article describes the process to report this issue.
Inbound numbers are configured to route calls directed to them to a terminating or destination number. If you are not able to receive calls to your inbound number provided by CallStream, there might be a fault on our carrier's network, or on the terminating number's carrier network. If you know the configured destination number, you can call it directly and check if the calls also fail to connect. This would indicate the issue is on the destination number's network and should be reported directly to your provider.
If you wish to report an issue with an inbound or a destination number provided by CallStream:
- Gather at least 3 call examples of the call failures including the number dialed, the from number, and the timestamp of the call.
- Open a support ticket with CallStream.
A support agent will assist you with reviewing the calls and resolving the issue.
Refer to Call Failure on Inbound Number for information on troubleshooting this type of issue.