Overview

The One 2 One service directs inbound calls from a single number to another single number, where callers wait in a virtual line until the call can be delivered to the new single destination. This article provides the steps to configure the One 2 One service after it has been assigned to a specific number.

Prerequisites

• One 2 One service has been assigned to the number.
• Access to the Nucleus platform.

Solution

Follow the steps below to set the most common One 2 One configuration options.  

1. Log into the Nucleus platform.
2. Navigate to Call Handling > RNP: One 2 One.

3. <supportagent>

   The Granting a Customer Access to Call Handling Features in the Nucleus Portal article will provide instructions if the customer is unable to see the One 2 One service in the Call Handling Menu. (Step 2)

   The Changing the Service Type and the Termination Number in the Nucleus/BCH Portal will provide instructions pertaining to the number is set up with a different service type and is not displayed when searched for as a One 2 One service. (Step 5)

   </supportagent> 

4. Enter the number and click on Search.

5. Click on the Configure option for the number.

   
6. Click on the Update option for Destinations.
7.  Enter the destination number and select Save.  
8. You can also set the working hours for this service if desired.
9. The options for Call Recordings, Voicemail and Missed Call Alerts are configured here for this service as well.  

Testing

Once the One 2 One service has been configured, all inbound calls to the number will be directed to the number set up using the steps above.