Overview

Times Schedules are used to differentiate between business and non-business hours. If your business hours have changed or calls are being received outside your business hours due to a configuration error, the Time Schedule used by your Auto Attendant needs to be modified. This article describes the process to accomplish this in the Business Portal.

Prerequisites

• Access to the Business Portal.

Solution

<supportagent> To access the customer's business portal:

1. Log into the Business Portal.
2. Navigate to the Companies section.
3. Search for the customer by Company Name.
4. Click on the Select option for the company in the results section.

</supportagent>

1. In the Business Portal, go to the Sites tab and select the correct site.
2. Navigate to Features > Call Groups.
3. Click on Configure for the Auto Attendant feature.
4. Click on the name of the Auto Attendant whose time schedule needs to be modified.
5. Go to Auto Attendant Profile.
6. Take note of the Time Schedule selected.
   
7. Navigate to Features > Management.
8. Click on Configure for Times Schedules.
9. Click on the Time Schedule name acquired in step 6 to edit it.
10. Review the time and adjust as desired.
    • To modify the Start or End Day, click on the dropdown list and select the day of the week.
      
    • To modify the Start or End Time, click on the time field and use the arrows to set the time.
      
    • Click the Add Another option to include another day.
11. Click on Save.

Testing

Once the Time Schedule has been updated, a confirmation message will be displayed and calls will only be routed during the business hours specified. 

Related Articles

• Modifying Auto Attendant Working Hours in Broadcloud's Admin Portal.