Overview

Sometimes a user requires a right to delete call recordings that are located in the Nucleus/BCH portal.  

Solution

This security feature can only be implemented by customer Admins, Support Team cannot administer these settings.

Check the CALL RECORDING USERS section in the User Management:

Any users that show with ADMIN ticked should be able to do the following:

1. Go to CALL HANDLING -> CALL RECORDINGS
2. Go to USERS
3. Click MANAGE on the user to update/give Permissions to:
   • Click UPDATE to DOWNLOADS to Enable/Disable the ability to Download call recordings
   • Click UPDATE to ALLOW DELETE to Enable/Disable the ability to Delete Call Recordings